Revolutionizing
Furniture Trade
with AI.
Where Smart Technology Meets an Efficient ERP System.
The Future of Furniture Stores.
Innovative. Intelligent. Connected.
With new concepts and AI-driven solutions, furniture consulting is being elevated to a whole new level. The physical retail sector can successfully compete with online spaces by leveraging modern technologies to enhance personal service and offer smart solutions for even better customer interaction.
This creates a successful, forward-thinking blend of traditional retail and modern capabilities, offering new opportunities for both customers and businesses.
We are creating the solutions you need to make all of this possible.
A New Vision for Furniture Retail: Powered by AI.
Artificial intelligence is revolutionizing furniture retail by enhancing personalized customer service and the automation of internal processes. When implemented effectively, AI can reduce costs, optimize workflows, and simultaneously delight customers with an innovative shopping experience.
kiwi.
AI Meets ERP.
kiwi connects artificial intelligence with marah for easy and direct interaction.
The system is user-friendly, understands natural language, and continuously learns.
Just Ask. Don't Search.
With kiwi, using marah is as simple as a chat app. You can query stock levels, check orders, and view customer data in real time – without the hassle of tedious searches.
Next-Level Document Processing.
kiwi captures incoming documents, matches them with the inventory system, identifies discrepancies, and autonomously processes correct documents. This minimizes manual tasks, prevents errors, and boosts efficiency.
Personalized Solutions for Your Business.
The features of kiwi are continuously expanding to simplify daily tasks, enabling faster and more efficient use.
Additionally, kiwi can be used independently of marah to provide tailored solutions for various needs and processes.
Shop Around the Clock.
Outside of business hours, milo and inhouse handle customer support, assisted by the service desk. This smart hybrid solution, combining digital technology with personal service, offers more flexible opening hours. During the day, the sales team is on-site, while in the evenings, weekends, and holidays, milo ensures seamless customer service. The restaurant can also remain open during these times, enhancing the overall shopping experience.
With marah + AI, you can optimize processes, reduce costs and create a unique shopping experience for your customers.
Five Benefits That Make All the Difference.
- Efficient & Cost-Effective – Automated routine tasks like order processing, inventory management, and document capture reduce effort and minimize errors.
- Omnichannel Experience – AI connects online and offline shopping for a seamless customer journey.
- Personalized Advice – By analyzing customer preferences and buying behavior, personalized recommendations are generated.
- Smarter Sales Strategies – Data-driven insights help identify trends early and market them effectively.
- Optimized Inventory Management – Automated stock control reduces stockouts and overstock situations.
milo.
Your Smart Sales Assistant.
Meet milo, the smart assistant for every situation – and the perfect addition to your sales team.
Hard Shell, Smart Core.
milo automatically and interactively handles initial customer contact, provides information on products, prices, and availability, and supports the sales team with valuable insights into customer interests. With ERP integration, workflows are optimized, and staff are relieved – ensuring top-notch service and delighted customers.
inhouse.
Shop Like Online – But Live and In-Store.
Let your customers explore the showroom using their smartphones or tablets. As they move through the space, product details appear directly on their screens — including prices, variants, availability, color samples, and key information such as functionality and care instructions.
Your Phone, Your Personalized Shopping Guide.
- Targeted Customer Interest Analysis – Analyze booth frequency and customer movement to optimize showroom layout.
- Instant Ordering and Payment – Customers can add selected items to the cart, purchase, and pay immediately.
- Additional Information – Packaging dimensions, setup tutorial videos, and options for renting transporters to assist with purchase decisions.
- Flexible Delivery and Assembly Options – Customers can choose and book delivery and assembly services that suit their needs.
- Intelligent Energy Efficiency – Automated lighting activates only when customers are present, helping reduce energy consumption.
Expert Help at Your Fingertips.
Instead of searching for a sales associate in the showroom, customers can directly call a specialist through their smartphone. With full access to the inventory system, they can quickly create and send a customized offer – fast, convenient, and without any waiting time. This ensures the best service – personal, efficient, and always available when needed.
Get in Touch with Us.
Ready to discover how Artificial Intelligence can optimize your workflows and elevate your company’s efficiency to the next level?
Get in touch with us and explore the possibilities firsthand.
We look forward to hearing from you!
+49 (0) 7195 95984-0
info@sauter-held.com
